Legal & Policies
🇬🇧 LEGAL NOTICE
Last updated: March 2, 2026
1. Company Information
The Nautintonurkka online store is operated by:
Ivea Oy
Business ID: 3593394-3
Ahjokatu 14–16 A 20
40320 Jyväskylä
Finland
Email: myynti@nautintonurkka.com
Ivea Oy is a limited liability company registered in Finland.
2. VAT
Ivea Oy is VAT-registered in Finland.
All prices on the website include VAT unless otherwise stated.
3. Liability for Content
We strive to ensure that all information on this website is accurate and up to date.
However, we do not guarantee completeness, accuracy, or uninterrupted availability.
We reserve the right to modify content without prior notice.
4. External Links
This website may contain links to third-party websites.
Ivea Oy is not responsible for the content or privacy practices of such websites.
5. Intellectual Property
All content on this website, including text, graphics, product descriptions, logos and images, is the property of Ivea Oy or its licensors.
Unauthorized reproduction or commercial use is prohibited.
6. Governing Law
This website and its use are governed by Finnish law.
Any disputes shall be resolved primarily through negotiation and, if necessary, in Finnish courts.
🇬🇧 PRIVACY POLICY
Last updated: March 2, 2026
1. Data Controller
Ivea Oy
Business ID: 3593394-3
Ahjokatu 14–16 A 20
40320 Jyväskylä
Finland
Email: myynti@nautintonurkka.com
Ivea Oy operates the Nautintonurkka online store and acts as the data controller under GDPR.
2. Scope
This Privacy Policy applies to all users and customers of the Nautintonurkka online store.
Our Services are intended only for individuals aged 18 or older.
3. Personal Data We Collect
We may collect:
Name
Billing and shipping address
Email and phone number
Order history and transaction details
Payment method (processed by providers)
Account credentials
IP address and device data
Website usage data
We do not store credit card details.
4. Legal Bases for Processing
We process personal data based on:
Contract performance
Legal obligations
Legitimate interests
Consent (for marketing)
5. Cookies
We use essential, analytics and marketing cookies, including tools such as Google Analytics, Meta Pixel and Shopify features.
Users can manage cookie preferences via our cookie banner.
6. Data Sharing
We may share personal data with:
Shopify Inc.
Payment service providers
Shipping partners
IT and analytics providers
Marketing partners
We do not sell personal data.
7. International Transfers
Personal data may be transferred outside the EU/EEA via Shopify infrastructure.
Transfers rely on:
Standard Contractual Clauses (SCC)
Other legally approved safeguards
8. Data Retention
Order data: 6 years (Finnish accounting law)
Account data: while customer relationship exists
Marketing data: until consent is withdrawn
Log data: up to 24 months
9. Your Rights
Under GDPR, you have the right to:
Access
Rectification
Erasure
Restriction
Portability
Objection
Withdraw consent
Contact: myynti@nautintonurkka.com
You may lodge a complaint with the Finnish Data Protection Ombudsman.
10. Security
We implement appropriate technical and organizational security measures including encryption and secure payment processing.
11. Changes
We may update this Privacy Policy as required by legal or operational changes.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at myynti@nautintonurkka.com or contact us at Ahjokatu , 14-16 A 20, Jyväskylä, 40320, FI For the purpose of applicable data protection laws, we are the data controller of your personal information.
🇬🇧 RETURN, CANCELLATION & REFUND POLICY
Last updated: March 2, 2026
1. Merchant details
Ivea Oy (Nautintonurkka)
Business ID: 3593394-3
Ahjokatu 14–16 A 20, 40320 Jyväskylä, Finland
Email: myynti@nautintonurkka.com
This policy applies to consumer customers (B2C).
2. 14-day right of withdrawal (distance selling)
Consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
To exercise the right of withdrawal, the customer must notify us within the 14-day period (returning a parcel without notice is not sufficient).
How to withdraw:
Email myynti@nautintonurkka.com with:
order number
name
the product(s) you wish to cancel
date
3. Sealed hygiene / intimate goods (exception)
The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.
This typically includes (non-exhaustive examples):
sex toys, vibrators
masturbators
anal products
intimate accessories that come into close bodily contact
lubricants and intimate cosmetics
underwear/thongs (intimate garments)
If the product remains sealed and unopened, the 14-day withdrawal right applies normally.
4. Handling of goods and diminished value
Customers may inspect goods as they would in a physical store. If goods are handled beyond what is necessary, we may deduct any diminished value from the refund.
For intimate/hygiene products, used items cannot be accepted.
5. Condition of returns
Accepted returns must be:
unused and resalable
in original packaging
complete with all parts/accessories/instructions
properly packed for shipping
6. Return process
Send a withdrawal notice to myynti@nautintonurkka.com
You will receive return instructions
Return the product as instructed
Goods must be returned within 14 days of the withdrawal notice.
7. Return shipping costs
Unless the product is defective or incorrect, the customer is responsible for return shipping costs.
If the product is defective or incorrect, we will cover reasonable return costs (agreed case-by-case with customer support).
8. Refunds
If your withdrawal is accepted:
we will refund you within 14 days of receiving the withdrawal notice, but we may wait until we have received the goods back or you provide evidence of return shipment.
refunds are issued using the original payment method where possible
9. Defective or incorrect items (complaints)
If an item is defective or incorrect, contact: myynti@nautintonurkka.com
Include order number, description, and photos where relevant.
We may offer a replacement, price reduction, or refund depending on the case.
10. Digital products / gift cards (if applicable)
Digital content may lose the right of withdrawal once delivery begins with the consumer’s explicit consent and acknowledgement.
Gift card terms are stated on the product page.
11. Age restriction
Nautintonurkka is intended for individuals aged 18 or older.
🇬🇧 SHIPPING POLICY
Last updated: March 2, 2026
1. Merchant
Ivea Oy
Business ID: 3593394-3
Jyväskylä, Finland
Email: myynti@nautintonurkka.com
2. Shipping Area
We currently ship within Finland.
Other countries may be added and will be listed on our website.
3. Shipping Methods
Available delivery options are shown at checkout and may include:
Parcel locker
Pickup point
Home delivery
Options depend on the delivery address.
4. Delivery Time
Estimated delivery time is typically 2–5 business days after order processing.
Orders are usually processed within 1–2 business days.
Delivery times are estimates and not guarantees.
5. Shipping Costs
Shipping costs are shown at checkout before payment.
Promotional offers (e.g. free shipping) will be clearly indicated.
6. Discreet Packaging
Orders are shipped discreetly.
Packages:
Do not reveal product contents
Do not include product descriptions
Show Ivea Oy as sender
7. Responsibility During Transit
Responsibility transfers to the customer upon receipt or pickup.
If a shipment is damaged, contact us within 48 hours and provide photos.
8. Unclaimed Packages
Unclaimed packages are not considered cancellations.
If a package is returned to us unclaimed, we may deduct shipping and return costs from the refund.
9. Incorrect Address
Customers are responsible for providing correct shipping details.
If a package is returned due to incorrect information, additional shipping fees may apply.
🇬🇧 TERMS OF SERVICE
Last updated: March 2, 2026
1. General
These Terms apply to the Nautintonurkka online store operated by:
Ivea Oy
Business ID: 3593394-3
Jyväskylä, Finland
By using the website, you agree to these Terms.
2. Age Restriction
The Services are intended only for individuals aged 18 or older.
By placing an order, you confirm that you are at least 18 years old.
3. Formation of Contract
A binding contract is formed when:
The customer places an order
Ivea Oy sends an order confirmation
We reserve the right to refuse orders for justified reasons.
4. Prices and Payment
All prices include VAT where applicable.
Payments are processed by secure third-party payment providers.
5. Delivery
Delivery times are estimates.
We are not liable for delays caused by carriers or force majeure events.
6. Product Information
We aim to provide accurate descriptions.
We are not liable for:
Minor color variations
Manufacturer changes
Typographical errors
7. Hygiene Products
Sealed hygiene and intimate products cannot be returned if unsealed.
8. Use of Products & Limitation of Liability
Products are intended for adult use.
The customer is responsible for:
Safe and proper use
Following instructions
Our liability is limited to the purchase price unless otherwise required by law.
9. Intellectual Property
All content on this website is the property of Ivea Oy or its licensors.
Unauthorized use is prohibited.
10. Privacy
Personal data processing is described in our Privacy Policy.
11. Governing Law
These Terms are governed by Finnish law.